Questions, answered.

Yes. NEMA signs a BAA with every facility before onboarding begins. PHI moving through the platform is encrypted in transit (TLS) and at rest, access is role-restricted, and every action is audit-logged — the platform is built for HIPAA-regulated environments.

No — there's no exclusive-contract requirement. NEMA works alongside the vendors you already use: your preferred vendors keep preferred status and get first claim on your trips, and if you run your own vans, those fill first. Use NEMA for overflow only, for specific transport types, or as your primary network — whatever fits. NEMA sources what you can't cover.

Every provider is verified before their first ride — DMV records, vehicle insurance, applicable licenses, NEMT certifications, vehicle condition, and driver training, checked against the higher of NEMA's standard or your county's requirements. Credentials are re-verified on an ongoing basis, not just at signup, and the credential documentation is attached to the trip record for any completed ride.

You aren't charged, the trip is flagged and escalated, and the no-show counts against the provider's performance grade — which determines their future access to trips. You'll see the trip's status in real time, so you know before the resident is waiting at the door. The system is built to make no-shows costly for the provider, not for you.

Yes. Every trip carries a timestamped status trail — Confirmed, En Route, Arrived, Completed — that your coordinators see on the dashboard as it happens. No more calling the driver to check whether a patient has been picked up, and the full status history stays attached to the completed trip record.

Every completed trip auto-generates a digital record — provider credentials, transport type, timestamps, and full status history — with no extra data entry. The records support CMS SDOH discharge-planning documentation and are exportable for internal audits or survey prep.

One consolidated invoice at the end of each month — a line item per trip (date, transport type, rate), paid by ACH. No reconciling paper invoices from a handful of different vendors, and rates are agreed upfront, so there are no surprise line items. Invoice history lives in your dashboard.

No. No setup fee, no subscription, no per-seat license. NEMA earns a small percentage of each completed trip, built into the rate you pay per ride — and if a trip isn't completed, you don't pay.

Ambulatory (seated), wheelchair (WC van), and gurney/stretcher. You select the level of care when posting the trip, and because providers are credentialed for specific vehicle types, you'll only see confirmations from providers qualified for that trip type.

Yes. Post a recurring schedule once — say dialysis three times a week — and it repeats automatically. Each trip is still tracked, documented, and billed individually, so your records stay clean even for high-frequency patients, and consistent routes tend to get claimed by the same providers, so your residents see familiar faces.

Nothing. No subscription, no application fee, no credentialing fee. NEMA earns on completed trips, same as you.

Weekly, by direct deposit. All completed trips bundle into one payout statement showing every trip and rate. No invoicing facilities, no Net-30, no chasing checks.

Rates are set at the network level, by county and transport type, and you see the payout before you accept a trip. No negotiating account by account, and no undercutting race — the rate holds.

Every provider starts at a standard base payout plus a starting bonus. On-time arrival, completion rate, and patient reviews raise your grade over time — a higher grade earns a larger bonus on every trip and earlier access to new trips in your area. Full details are shared during onboarding.

No. Facilities you brought or earned can set you as their preferred provider, which gives you first claim on their trips — with network volume available to fill the rest of your schedule.

Current licensure and insurance, vehicles that pass inspection, and completed driver training appropriate to the transport level. Credentialing happens once during onboarding and is kept current in the platform — we handle the paperwork with facilities from there.

Disputes come to NEMA, not to the facility relationship. We resolve them against contract terms as the neutral party, so you get an answer without burning an account.

Per-trip rates are agreed during onboarding based on transport mix, expected volume, and market — then locked. The rate is the same whether you plan ahead or book same-day, and it doesn't change without explicit agreement.

No. If a trip isn't completed, the facility isn't charged and the provider isn't paid.

No. Use NEMA for overflow only, for specific transport types, or as your primary channel. No penalty for light months.

No. No setup, credentialing, documentation, or exit fees — for either side. Facility rates and provider payouts are stated upfront and hold.

On completed trips. NEMA's margin is built into the network rate — we earn when the ride happens, not from subscriptions or fees stacked on either side.